I understand that sometimes people change their minds, which is why I accept returns*
Returns must be sent back within 14 days of the delivery date.
Returns must be sent back within 28 days of the delivery date and you must either: reply to the order confirmation email, or: email firstname.lastname@example.org with your order number, regarding the return within 14 days.
Products must be returned in unused, perfect condition with all tags still attached, along with the packing list with your order details on it.
Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued.
It is your responsibility to send the items back safely so it is advised that you ship as a "signed for" or trackable service.
The address for returns is:
TARA KHORZAD, STUDIO 22, 4TH FLOOR, OLD TOWN HALL, CATFORD RD, LONDON, SE6 4RU, UK.
Returns are processed within 7-10 working days of being received. You will receive a confirmation email with the details of your return once it has been processed. The refund will appear in your account within 3-5 working days of being processed. If you have not received a confirmation email after 14 days of sending a return, please check your junk mail, and add to your contacts.
*EARRINGS - due to hygiene reasons earrings cannot be returned.
*PHONE CASES - as phone cases are made to order they cannot be returned.
*FLASH SALE & MYSTERY BOXES - please check the product description for refund/exchange terms.
I’m not currently able to offer direct exchanges, as my stock is made in small batches and therefore each size has limited quantities. If you would like to make a swap within your order, the quickest way to secure the alternative product is to purchase it straight away and return the product no longer wanted for a refund, as detailed above.